Refund Policy

Last updated: 02.07.2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging

To initiate a return, please contact us at contact@hellovelique.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

Items returned more than 30 days after delivery
Items that are damaged, used, or not in original packaging
Sale or discounted items (unless defective)

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at contact@hellovelique.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

We currently do not offer direct exchanges. Please return your item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

Contact Us

For any questions about our Refund Policy, please contact us at: contact@hellovelique.com