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SHIPPING POLICY

Last updated: August 3, 2026

Thank you for visiting HelloVelique. Below you will find information about our shipping practices.

1. SHIPPING DESTINATIONS We currently ship to the United States only.

2. PROCESSING TIME Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. SHIPPING TIMES Once your order has been processed and shipped, estimated delivery times are:

   • Standard Shipping: 7-14 business days
   • Express Shipping: 3-7 business days (if available)

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

1. SHIPPING COSTS Shipping costs are calculated at checkout based on your location and selected shipping method.

2. ORDER TRACKING Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

3. CUSTOMS AND DUTIES HelloVelique ships from Switzerland. International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

4. LOST OR DAMAGED PACKAGES If your package is lost or arrives damaged, please contact us at contact@hellovelique.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

5. CONTACT US For any shipping-related questions, please contact us at: contact@hellovelique.com