Widerrufsrecht

RETURN AND REFUND POLICY

Last updated: August 3, 2026

Thank you for shopping at HelloVelique. We want you to be completely satisfied with your purchase.

1. RETURN ELIGIBILITY We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. NON-RETURNABLE ITEMS The following items cannot be returned:

   • Items that have been used or damaged by the customer
   • Items not in their original packaging
   • Sale or discounted items (unless defective)

3. HOW TO INITIATE A RETURN To start a return, please contact us at contact@hellovelique.com with your order number and reason for return. We will provide you with return instructions within 2 business days.

4. RETURN SHIPPING Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service.

5. REFUNDS Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

6. EXCHANGES We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@hellovelique.com.

7. DEFECTIVE OR DAMAGED ITEMS If you received a defective or damaged item, please contact us immediately at contact@hellovelique.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

8. LATE OR MISSING REFUNDS If you have not received your refund within 10 business days, please check your bank account first, then contact your credit card company. If you still have not received it, contact us at contact@hellovelique.com.

9. CONTACT US For any questions about returns and refunds, please contact us contact@hellovelique.com